Warranty Recourse

If a warranty problem occurs:
We make every effort to be sure we manufacture our Stearns & Foster® sleep sets with the finest materials available. If, however, you do discover a defect in your new mattress or boxspring, simply contact the retail store where you purchased your sleep set. If you can't reach the store, or if you've moved, all you need to do is write directly to us at:

Stearns & Foster
One Office Parkway
Trinity, NC 27370
HelpDesk@StearnsandFoster.com
1-866-STEARNS (783-2767)

If a defect occurs, as defined in the warranty, during the warranty period, Stearns & Foster will repair or replace (at our option) the defective mattress and/or boxspring within a reasonable period of time.

In order for this limited warranty to be valid, you must:

  • Be the original consumer purchaser, and have purchased the sleep set from one of our authorized dealers in the United States or Puerto Rico.
  • Provide a copy of the original store receipt, or other proof of date, and purchase price.
  • Provide the law label from the defective product.

If identical materials are not available at the time of product service, Stearns & Foster reserves the right to substitute material of equal or higher value, or, at our option, provide a refund. You'll be responsible for transportation costs of the product to and from the store or factory, as applicable.

Your warranty does not cover products found to be in an unsanitary condition, or when the product failure is due to causes other than defective workmanship or materials. Please refer to the Bedding Care page for additional information.

Exclusive Remedy/Other Limitations
ANY AND ALL IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXCEED IN DURATION THE TERM OF THIS LIMITED WARRANTY, WHICH BEGINS WITH THE DATE OF PURCHASE BY THE CONSUMER. THE SERVICE TERMS STATED IN THIS WARRANTY SHALL BE THE CONSUMER'S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF PRODUCT FAILURE DURING THE WARRANTY PERIOD. STEARNS & FOSTER SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT OR THE INABILITY TO USE THIS PRODUCT, OR FOR THE BREACH OF THIS OR ANY OTHER EXPRESS OR IMPLIED WARRANTY. Stearns & Foster does not warrant that this product is suitable for any person's medical condition. Stearns & Foster makes no warranty beyond what is contained in writing.

Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Stearns & Foster does not authorize any person to create for it any other obligation or liability in connection with this warranty.