Warranty Information

Warranty Coverage
Your warranty covers the following items during normal wear:

Mattress:

  • Torn handles, stitches pulled out of the handle where sewn to the mattress, or tears in the mattress fabric where the handles are attached
  • Coils or wires that are loose or broken
  • Coils or wires that protrude or rip through the fabric
  • Body indentations of 1-1/2" or greater
  • Sagging: Your mattress must be continuously supported by a matching boxspring, or equivalent, with an appropriate frame. The frame should include a rigid center support with at least 5 hardwood cross slats for queen and king sets. A rigid center support is equal to a support that extends from the frame to the ground

Bed Frame Image

Boxspring:

  • Splits in the wood frame
  • Squeaks, rattles or noises
  • Bent, loose or defective beam and/or center support rail
  • Loose or broken module wire
  • Compression of modules
  • Unstapling of modules
  • Sagging: A proper bed frame must continuously support the boxspring.

For king and queen sets, a rigid center support with at least 5 legs or a rigid center support with at least 5 hardwood cross slats is necessary

Items not covered:
Items and damages not specifically listed above are not covered, including, for example:

  • Mattress fabric
  • Border wires (which run along the perimeter of the boxspring), bent due to moving or bending of the sleep set
  • Structural damage from using an improper bed frame. This warranty applies to queen- and king-size mattresses of boxsprings ONLY if they are used on an appropriate frame with a rigid center support having at least 5 legs or a rigid center support with 5 hardwood cross slats
  • Used bedding or bedding sold "as is" and floor models
  • Bed height
  • Sheet fit
  • Comfort preference
  • Body indentations less than 1-1/2"
  • Mattress damage due to an inappropriate boxspring. A mattress is designed for full performance only when used in conjunction with a matching boxspring as part of a total sleep set
  • Replacement of another piece in the sleep set, unless such other piece is also defective
  • Mattress or boxspring damage due to abuse
  • Transportation costs

Length of Coverage
All Stearns & Foster® sleep sets carry the same comprehensive warranty. The total limited warranty period is 10 years. The period for repair or replacement at no charge is 10 years, except for transportation costs. Your purchase is established from the date of your receipt.

In order to activate your warranty, we recommend completing our online warranty Registration or filling out and returning the warranty card included with your sleep set. This ensures outstanding service in the rare event that you have any problems with your sleep set. In the event that we ever repair or replace your sleep set, this warranty continues your protection from the original date of purchase.